To get the best support experience, we would like to recommend you to go through our support policy mentioned in below sections.
We choose English language to provide our support. If you are not fluent in native spoken, don’t worry just write us a support request. Make sure that your request is well written with decent English. Remember don’t use any automatic translation tools to write. If our support staff getting confused with your poorly written request, they will leave your request as is and you don’t get any response from them.
Only those customers who have a paid valid subscription can be eligible to get support. Subscription validity will be expired after initial purchase date.
Business users are always having priority rather than Premium users. Also, we strictly maintain the request queue to set priority to give you the support.
We keep our eyes 24/7 to grab the new support request. You will the get the response from our support staffs within 48 business hours after submitting your initial request. We always working hard to reply you as soon as humanly possible. Sometimes it may occur that you don’t get response in time from our support staff, we are sorry for that inconvenience and request you to be patient during these time.
Currently Email is the only one communication channel to give you the support. Ticketing system will be available soon. We don’t offer any other communication channel, especially PM (personal Message), Facebook, Twitter.
Modification support also offered to you with some conditions. If you request for a modification or customization with just a couple of line codes, we will be prepared to assist you. However, your request causes more lines of code to be published, we will offer you to get our customization service. If you don’t have that much skill to implement your changes yourself, we offer you to hire a dedicated developer from our end. Remember that customization is not our regular support.
Thank you for being with us!!